Returns & Exchanges

At Red Rose Tea, we strive for every cup to be perfect; if your order does not meet your expectations, we offer returns on unopened items within 30 days of delivery. Due to the perishable nature of our food products, we cannot accept returns on opened tea boxes unless the product is defective.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why you wish to return the product.

• 2.
  Receive Authorization

  Wait for a Return Merchandise Authorization (RMA) number and the specific return shipping address from our team.

• 3.
  Package Your Tea

  Securely pack the unopened tea products in their original shipping container to ensure they are not damaged during transit.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will issue a refund to your original payment method within 5-7 business days.